FAQ

If you enjoy the performance of your host, yes! It is customary to thank them however you see fit. Your host is a trained, experienced, and knowledgeable professional who puts a lot of effort and energy into your experience. Your generosity is always appreciated. It is how the host makes much of their income. Most people tip around $5-$10 per person, though anything is appreciated.

Yes. There are limited spots for each of our tours, and we often sell out well in advance. To ensure that you can join us, reservations and payment are required ahead of time. You can book online or over the phone. If you prefer to pay cash, your only option is to show up at the meeting location at least 20 min before the tour departure. If we have spots available, you can pay cash at that time. PLEASE NOTE: Reservations are highly recommended as empty spots are rare as the tour time approaches.

When you book online, you will get an email saying your spot(s) have been reserved. If the tour minimum has been met, your card will be charged, and you will get another email with details about the tour, where to meet, and so on. Please be at your meeting location 20 minutes before departure time. Enjoy the tour and have fun!

We do not have a waitlist. If you are trying to book a full tour, your best bet is to show up at the meeting location at least 20 min before the tour departure. If there has been a cancellation, we will know by the time the tour starts and will get you in. Cancellations are extremely rare; only a couple a month, so this is a long-shot option. Do not go into your meeting location expecting to get in; only go by if you are naturally in that part of town. Don’t miss out – order now! 

Our Haunted Guided Tour is small to ensure personal attention to you, our guests. We have only 20 spots available per tour. Therefore, we require an 8-person minimum for us to do a tour. When you reserve a spot, you will get an email confirming that your spot has been reserved. Once 8 people are confirmed on tour, we’ll send another email, so you know that the tour is on.

Your credit card is not charged until we hit the 8 minimum.

If the tour already has 8 people, you will get the email immediately, and your card will be charged immediately.

It is rare, but occasionally if it appears that the tour will not go on. We will personally call and/or text you with a tour update 3-5 hours before departure time. Please give us a legit working phone number you’ll have on you for calls/texts. You will not be charged. Your credit card is not processed if the tour does not meet the 8-person minimum.

If you book well in advance, bless you. Most people will book the day of their tour, so please be patient and remember: 90% of the time, the tour fills the day. Your confirmation will likely come sometime that day.

Please call or text us at 619.255.6170 if you have questions.

There are two reasons for this. First, at least 8 people are necessary per tour for a sustainable business. The second, perhaps odd reason is that 8 seems to be the magic number of people needed for a great tour. Let us take you behind the scenes here. Once in a while, we will get a 4 or lower star rating from a reviewer. A lot of times, when we get that low of a review, the tour had less than 8 people. Experience shows we need that many people for the group to relax and the guide to give the excellent presentation we are known for.

If we cancel on you due to flooding, unforeseen incident, or the tour minimum is not met, know that you will be fully and promptly refunded. In the case of the minimum, you will not be charged as your card is not processed unless the minimum is hit. If you book us through someone else, Viator/TripAdvisor/Groupon (all the same), and so on – we will reach out to them and get you refunded. Remember, those are very challenging companies in many ways; sometimes, they process the cancellation immediately; sometimes, it can take days. If you don’t have your refund within 5 business days, please reach out to me so I can bug them again.

You will be refunded in full if you cancel and let us know 24 or more hours before the tour. If 24 hours or under – all sales are final. There are no tour date exchanges or refunds. Just like a concert or theater performance, once the tickets are purchased, the seats are considered sold. We do not offer refunds, nor can we change your booking to a different night or time if you miss the tour. This is our official policy.

Even so, we are human too and know things happen. If you must cancel within 24 hours, we will do our best to make things work for you at our discretion and circumstances permitting. You must contact us via text or call at 619.255.6170, and if we can sell your spots before the tour, we will happily refund your purchase. So, the sooner you contact us, the better chance we have to sell your spot(s) and then get you your money back.

Sometimes we will have a discount on our site. If you don’t see it, call or text us at 619.255.6170, and we will set something custom up for you. Click the “Book Now” button for pricing and schedule, please.

Do look for our sales they are often there and on. Going through a local vendor will be cheaper than going through a third party; book direct and save. That goes for most other vendors as well (not so much the big national companies).

f you have a group of more than 8 individuals, please call our reservation line to discuss potential discounted options – 619.255.6170.